If you cannot find an answer to your question, please do not hesitate to contact us
You can view our credentials on the FCA register https://register.fca.org.uk/s/
Jappy Investment Services (Scotland) Ltd is an Appointed Representative of Sense Network Ltd, Brookdale Centre, Manchester Road, Knutsford, Cheshire, WA16 0SR which is authorised and regulated by the Financial Conduct Authority, 12 Endeavour Square, Stratford, London, E20 1JN.
Sense Network Limited’s FCA number is: 465124
Jappy Investment Services (Scotland) Ltd's FCA number is: 998350
Sense Network Ltd’s permitted business is advising on and arranging pensions, savings and investment products, non-investment insurance contracts and mortgages.
You can check this on the Financial Services Register by visiting the FCA’s website www.fca.org.uk/firms/systems-reporting/register or by contacting the FCA on 0800 111 6768.
Having a financial plan allows you to prepare for the future such as your child's education, retirement or any large or unexpected life changes.
Your plan should cover a detailed analysis of your current situation along with your future goals and objectives. From this, we are then able to build an investment portfolio which may or may not include retirement/tax planning along with any protection requirements which may be required.
As part of our service agreement we agree to meet with you at least once a year in order to ensure you are still on track to meet your financial goals and objectives. We take into account any changes which may have happened and will amend your investment strategy accordingly. You can contact us at any time however outside of your normal review period and we are always on hand to assist in any way we can. We would always encourage you to contact if you have any major change in your circumstances at any time throughout the year.
If you are dissatisfied with a recommendation we have made you are entitled to make a complaint. We have a complaints procedure that is available on request. If you wish to register a complaint, please contact:
The Compliance Director
Sense Network Limited
Brookdale Centre
Manchester Road
Knutsford
Cheshire
WA16 0SR
(01565) 658 840
Complaints@sense-network.co.uk
Please be assured that we treat complaints seriously. For your further protection, if you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service (‘FOS’). Full details of the FOS can be found on its website at www.financial-ombudsman.org.uk
We are also covered by the Financial Services Compensation Scheme (‘FSCS’). You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Further information about compensation scheme arrangements is available from the FSCS at www.fscs.org.uk
Jappy Investment Services (Scotland) Ltd is an appointed representative of Sense Network Ltd which is authorised and regulated by the Financial Conduct Authority. Jappy Investment Services (Scotland) Ltd is entered on the FS Register www.fca.org.uk/register under reference 998350.
Jappy Investment Services (Scotland) Ltd, Registered in Scotland,
Reg. No. SC748669
Melville House, 1 Seafield Street, Nairn IV12 4HN.
The guidance provided within this website is subject to the UK regulatory regime and is therefore primarily targeted at consumers based in the UK.
The Financial Ombudsman Service is available to sort out individual complaints that clients and financial services businesses aren’t able to resolve themselves. To contact the Financial Ombudsman Service, please visit www.financial-ombudsman.org.uk
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